How to Send an "On My Way" Text from the FieldTask Mobile App?

Keep your customers informed when you're heading to a job site with the "On My Way" alert in the FieldTask Mobile App.

To send an alert, open the Job Details for the job you're heading to. You'll find the option to send an "On My Way" alert.

Before sending the alert, you can customize the message to provide your customer with any additional information you want to share.

You can choose how you want to notify the customer:

• Text Message
• Email
• Both

Share Your Location with the Customer

The "On My Way" alert can also include a location pin showing your current location. This helps your customer see where you are and gives them a better idea of when you may arrive.

You can also edit the location information before sending the alert if needed.

Once the alert is sent, your customer will know that you're on your way and can use the shared location to better understand your arrival status. This helps reduce uncertainty and keeps the customer informed throughout the visit.