How to Send an "On My Way" Text from the FieldTask Mobile App?

Learn how to notify your customer that you're heading to their job site and share your location from the FieldTask Mobile App.

The "On My Way" alert helps keep your customer informed before you arrive at the job site.

To send an "On My Way" alert:

• Open the Job Details for the job you're heading to.
• Tap the On My Way option.

• Customize the message if you want to provide your customer with any additional information.
• Choose how you want to send the alert:
• • Text Message
  • Email
  • Both

Share Your Location with the Customer

The On My Way alert can also include a location pin showing your current location.

This helps your customer see where you are and gives them a better idea of your arrival status.

• Review the location information before sending the alert.
• Edit the location information if needed.

Once the alert is sent, your customer will know that you're on the way and can use the shared location to better understand when you may arrive.